Terms of Service

1. Agreement to Terms

By accessing and using AfriFind, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our platform.

2. Description of Service

AfriFind is a platform connecting customers with African and Caribbean service providers in the UK. We facilitate bookings and payments but do not directly provide the services listed on our platform.

3. User Accounts

3.1 Registration

You must create an account to use certain features of AfriFind. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Be at least 18 years of age
• Notify us immediately of any unauthorized access

3.2 Account Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent, harmful, or illegal activities.

4. Service Provider Terms

4.1 Registration and Verification

Service providers must:

• Submit valid government-issued ID for verification
• Provide accurate business information and qualifications
• Upload required certificates where applicable (e.g., food hygiene for caterers)
• Maintain professional standards and qualifications

4.2 Provider Responsibilities

Service providers agree to:

• Provide accurate service descriptions and pricing
• Honor confirmed bookings or provide reasonable notice of cancellations
• Deliver services professionally and safely
• Respond to customer inquiries in a timely manner
• Maintain appropriate insurance and licenses where required by law

4.3 Profile Approval

AfriFind reviews all provider applications. We reserve the right to reject applications or remove providers who do not meet our standards or violate these terms.

5. Customer Terms

5.1 Booking Services

When booking services, customers agree to:

• Provide accurate booking information
• Pay the required deposit (typically 20% of service cost, minimum £10)
• Honor confirmed bookings or provide reasonable notice of cancellations
• Treat service providers with respect

5.2 Customer Responsibilities

Customers are responsible for:

• Communicating requirements clearly to providers
• Providing suitable working conditions (if applicable)
• Making full payment for completed services
• Leaving honest reviews based on actual experiences

6. Bookings and Payments

6.1 Deposits

A deposit is required to confirm a booking. The deposit amount is typically 20% of the total service cost, with a minimum of £10. The deposit is paid upfront by the customer to secure their appointment and is held until the service is completed, at which point it is transferred to the provider. The remaining balance is paid by the customer directly to the provider. Deposits are non-refundable except where a cancellation occurs in accordance with the provider's cancellation policy.

6.2 Payment Processing

Payments are processed securely through third-party payment providers.

6.3 Platform Fees

Current Launch Period (Beta): AfriFind is currently operating with zero platform commission fees. Service providers receive 100% of all payments made by customers, including the deposit and the remaining balance.

Future Fee Structure: After the initial launch period, AfriFind will introduce a platform commission fee on bookings, expected to be between 12–15% of the total service cost. For example, on a £100 service, the platform fee would be £12–£15, deducted from the provider's earnings. This fee enables us to maintain and improve the platform, provide customer support, and ensure secure payment processing.

Notice Period: We will provide all users with at least 30 days advance notice before implementing any platform fees. Early providers who join during the beta launch period may be eligible for preferential commission rates as a thank you for their early support.

Grandfather Program: Providers who register and complete bookings during the launch period may receive discounted commission rates when fees are introduced.

6.4 Cancellations and Refunds

Cancellation policies are determined by individual providers. Deposits may be non-refundable depending on the timing and circumstances of cancellation. Disputes should be resolved directly between customers and providers, but AfriFind may assist in mediation.

7. Reviews and Ratings

Users may leave reviews and ratings for service providers. Reviews must be:

• Based on genuine experiences
• Respectful and not defamatory
• Free from discriminatory or offensive content
• Not in exchange for payment or incentives

We reserve the right to remove reviews that violate these guidelines.

8. Prohibited Conduct

Users must not:

• Use the platform for illegal purposes
• Harass, threaten, or discriminate against others
• Post false, misleading, or fraudulent information
• Attempt to circumvent the platform to avoid fees
• Scrape, copy, or misuse platform content
• Impersonate others or create fake accounts
• Interfere with platform operations or security

9. Intellectual Property

All content on AfriFind, including logos, designs, text, and software, is owned by AfriFind or our licensors and protected by intellectual property laws. Users retain ownership of their uploaded content but grant us a license to use it on the platform.

10. Disclaimers and Limitation of Liability

10.1 Platform as Intermediary

AfriFind acts as an intermediary connecting customers and service providers. We do not employ or control service providers and are not responsible for the quality, safety, or legality of services provided.

10.2 No Warranties

The platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

10.3 Limitation of Liability

To the maximum extent permitted by law, AfriFind shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform.

11. Indemnification

You agree to indemnify and hold AfriFind harmless from any claims, damages, losses, or expenses arising from your use of the platform or violation of these terms.

12. Dispute Resolution

Disputes between users should be resolved directly. If necessary, disputes involving AfriFind will be governed by the laws of England and Wales, and any legal proceedings must be brought in UK courts.

13. Changes to Terms

We may modify these terms at any time. We will notify users of significant changes via email or platform notice. Continued use of the platform after changes constitutes acceptance of the new terms.

14. Contact Us

If you have questions about these terms, please contact us:

• Email: support@afrifind.co.uk

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