Privacy Policy

1. Introduction

Welcome to AfriFind. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

When you register as a customer or service provider, we collect:

• Name, email address, and phone number
• Location information (city and postcode)
• For providers: business information, services offered, pricing, and verification documents
• Profile photos and portfolio images (optional)

2.2 Booking and Payment Information

When you make or receive bookings:

• Booking details (dates, times, services, notes)
• Payment information (processed securely through third-party payment providers)
• Communication between customers and providers

2.3 Automatically Collected Information

We automatically collect certain information when you use AfriFind:

• Device information and browser type
• IP address and location data
• Usage data and browsing patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide and improve our platform services
• Connect customers with service providers
• Process bookings and payments
• Verify provider identities and qualifications
• Communicate with you about bookings and updates
• Ensure safety and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

We share your information only in the following circumstances:

4.1 Between Users

When a booking is made, we share necessary information between customers and providers (names, contact details, booking details).

4.2 Service Providers

We share information with trusted third-party service providers who help us operate our platform (payment processors, hosting providers, email services).

4.3 Legal Requirements

We may disclose information if required by law or to protect the rights, property, or safety of AfriFind, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Provider Verification Documents

Verification documents (ID, certificates) are:

• Stored securely and encrypted
• Reviewed only by authorized AfriFind admin staff
• Never displayed publicly or shared with customers
• Retained only as long as necessary for verification purposes

7. Your Rights

Under data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@afrifind.co.uk

8. Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our platform.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@afrifind.co.uk

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